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Return Policy

DIYSpiralStaircase.com guarantees satisfaction and we will refund the purchase price of any in-stock item that the buyer is not 100% satisfied with. We will accept returns within 30 days from the date of purchase. All returned items are subject to a 15% restocking charge. Buyer must return the item in the same condition that we shipped it in, with return shipping pre-paid. Custom made or special ordered items may not be returned.

Billing Information (exactly as used when ordering)

*All fields are required

First Name:
Last Name:
Email:
Phone number:
Invoice # (Order ID if invoice # is not available):
Item(s) to be returned:
Reason for returning:	Damaged During Shipping (also see below) Incorrect Item Shipped Incorrect Item Ordered Manufacturers Defect No Longer Want the Item Other (please explain)
	By checking this box, I agree with the DIYSpiralStaircase.com return policy.

Items damaged during shipping will be refunded in accordance with the shippers refund policy.
Please call UPS at 1-800-PICK-UPS (1-800-742-5877) or FedEx at 1-800-Go-FedEx (1-800-463-3339) before opening the package. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.

Please call (888) 496-6383 for more information.